Help Center

Find answers, troubleshoot issues, and learn how to use DatoNow.

Tip: try "password", "billing", or "download".

Browse by category

Getting Started

Create an account and send your first transfer.

Create an account Start a transfer

Transfers & Downloads

Upload, share, and troubleshoot downloads.

File size limits and plans Fix common download issues

Billing & Plans

Plans, pricing, invoices, and subscriptions.

Compare plans and pricing Invoices and billing history

Account & Profile

Sign-in, password reset, and profile settings.

Reset your password Update profile settings

Security & Privacy

Encryption, malware scanning, and privacy practices.

How encryption works Malware scanning

Popular articles

Start a transfer

Upload files and share a secure link.

File size limits and plans

Learn what’s included in each plan.

Fix common download issues

Troubleshoot expired links, passwords, and browser errors.

Compare plans and pricing

Choose the plan that fits your needs.

How encryption works

Understand how we protect data in transit and at rest.

Need more help?

Contact our team and we’ll help you get back on track.

Quick links

Explore features View pricing Read security policy